When I was CEO of a tech-enabled property management firm, I saw how stressful and draining the inbox was for property managers.
It wasn't just the volume. It was that every email required deep context switching and taking action elsewhere before replying.
Unlike customer support, where maybe 20% of messages need human judgment, here it was 80%.
I've obsessed over building a better email experience for ops teams. That's why we're launching Onbox.
The connected inbox
A contractor sends a quote. A supplier sends an invoice. An owner asks why charges look wrong. An insurer wants another document. Hundreds of small cases, each following the same chain: search the right record, check the details, update the system, reply.
None of these steps are complex. The pain is doing them all day, for dozens of cases in parallel, permanently switching between your inbox and your tools.
The solution is connecting the inbox to your systems. But emails are unstructured, nuanced data. Each one needs interpretation: What is this about? Which record does it relate to? That interpretation couldn't be automated, so the inbox stayed disconnected.
Now, with AI agents, that can be changed.
The ops assistant
When you build software for sales or marketing, you can rely on universal building blocks: leads, deals, campaigns. Every company has those.
Ops is different. A property manager, a claims handler, and an HR coordinator all process cases from email, but the context and the workflows are specific to each company and industry.
An assistant for ops teams can't be generic. Onbox comes with an assistant that lives in your inbox. It learns your processes by working with you on your emails, and gradually takes on more of the searching, checking, and updating.
The more you work together, the better it gets.
What we're building
An inbox connected to your tools, with an assistant that learns your processes.
You keep the judgment. Onbox handles the mechanics that drain your time and attention.
If your workday is moving small cases forward from email into systems, we're building this for you.