Ever forwarded an email to a colleague and then wondered if they actually handled it?
Your inbox wasn't built for teams. You forward, you CC, you follow up. Context gets lost. Threads multiply. And somehow you still end up asking "did anyone reply to this?"
And in 2025, collaboration matters even more. Even solo operators are now a team of two: you and your AI assistant.
That's why we made Onbox a collaborative inbox by default.
Collaborating with your team
Most ops teams we talk to share the same struggles:
- A shared inbox like legal@company.com where nobody knows who owns what
- Cases that need input from multiple experts—HR reviews it, then legal, then accounting—with no easy way to hand off or track progress
In Onbox, you can see at a glance who owns each conversation. Assign an email, and it shows up in your teammate's inbox. Need legal's input before replying? Leave a comment, loop them in, and keep the full context in one place.
Collaborating with AI
Your AI assistant works the same way. It can draft replies, summarize threads, and suggest next steps—but you stay in control. Review what it wrote, tweak it, then send.
Think of it as a teammate who never sleeps, never forgets context, and handles the repetitive stuff so you can focus on what matters.
But more on that later!